Support Center

What if my name is not on the tickets?

Last Updated: May 09, 2012 02:23PM MST
While we clearly understand your concern regarding the name on your tickets please be aware that the name on the tickets simply reflects the name under which the tickets were reserved. The event promoter and/or venue do reserve the right to ask for identification in relation to the tickets, but this should only be necessary if there is a discrepancy with the tickets (i.e. fraudulent activity).  
To avoid this sort of situation, we advise our customers to keep their tickets in a safe place once obtained, as we cannot be held responsible for any fraudulent activity once the tickets have been purchased and printed.  Barring any discrepancies with the tickets, any individual will be granted access to the event under another individual’s ticket reservation (i.e. your friend will be allowed in even if the ticket says your name).  
*If you will not be the one using the ticket we do recommend making the necessary change to the ticket so it coincides with the attendee's personal ID. To change the name on purchased tickets please call: 480-306-5845.
If you have any other questions regarding this issue please be sure to call our support line at: 480-306-5845 for further assistance. 

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