Support Center

I can't print my tickets

Last Updated: May 09, 2012 02:36PM MST
It’s likely that the problem is with your computer’s Adobe Reader program, which is the software that you will need to use to view and print your tickets.

Help us, help you. First, consider these three questions:

1. Is the View/Print Tickets button working? Does it open the ticket PDF file when clicked?

If you click the VIEW/PRINT TICKET button and nothing happens, the problem you’re experiencing is related to the browser that you’re using (Internet Explorer, Firefox, Chrome, etc.). Our recommendations are to either download the latest version of your browser (we recommend Firefox) or try to print your tickets from a different computer. Please keep in mind, we always have a way to resend your tickets to you, so if this problem persists please don’t hesitate to give us a call.


2. Can you see your ticket(s), but cannot print them?

If you’re able to view your ticket(s), that’s a great start! Please check that your printer is turned on and ready to print. Since you can see your ticket, try to print by right clicking your mouse to send the prompt to your printer.

If you’re clicking on the VIEW/PRINT button and your tickets aren’t opening, it’s likely that your computer is not equipped with the necessary software to view and print your tickets. To download or update to the most current Adobe Reader Software, please visit Adobe.com and follow the steps to download/update this software.


3. Are you clicking on the View/Print Tickets button and receiving a black or grey screen?

This means that your computer is not recognizing the Adobe Reader Software properly. Try to reinstall the software by visiting Adobe.com.

Keep in mind, we always have a way to resend your tickets to you as a PDF attachment. If you’d like to discuss any of these problems with a real human being - submit a support ticket or contact us by phone. Our contact information is located on the right hand side of your screen.

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